Description

The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.

Responsibilities 

• Manages and resolves incidents against ServiceNow applications
• Performs routine maintenance to include performance monitoring and error identification/ remediation
• Manages Update Set creation and migration
• Schedules and verifies instance clones
• Leads ServiceNow upgrade planning and execution
• Manages Instance Security, User/Group Access/Access Control Lists
• Contributes to ServiceNow releases

Requirements 

• +5 years of experience in similar roles.
• Expertise in Enterprise and/or IT Service Management
• Advanced ServiceNow System Administration skills
• Skilled in List/Form/Navigation Pane Updates – Catalog Items – Workflow - Configuration Reviews – Instance Patch Management – Creating Tables and Fields
• Advanced English skills.

Benefits

• Fully remote work arrangement as a contractor.
• Competitive salary in USD.
• PTO days.
• 100% company-covered international certifications.
• Access to coworking spaces.
• English classes.
• Engaging team-building activities.
• Personalized gifts.
• Welcome kit.
• Referral programs.