Description
We are looking for a Junior Business Operations Specialist to join the operations team of a Canadian fintech client that provides online payment solutions.

This role is part of the PPP Migration Services program, supporting clients as their e-commerce websites transition to Wix with integrated payment functionality. The position combines operational tasks with customer interaction, ensuring smooth coordination and accurate execution of website migrations.

This is a junior-level role, ideal for candidates who are detail-oriented, comfortable with digital tools, and eager to grow in the fintech and e-commerce space.

Responsibilities

• Coordinate migration scheduling with customers, ensuring export activities are performed outside of business hours to minimize disruption.

• Maintain ongoing communication with customers throughout the migration process by providing status updates, clarifying requirements, and confirming next steps.

• Document baseline counts of products and customers in PAYD Pro Plus to confirm completeness after migration.

• Export inventory, customer, and historical data from PAYD Pro Plus using the migration tool, preserving CSV file structures and respecting file-size limits.

• Import product files into the Wix Catalog and customer files into Wix Contacts, validating successful integration and correcting errors as needed.

• Review and resolve import errors by analyzing reports, updating CSV files, and reprocessing data, while keeping the customer informed.

• Confirm successful migration by reconciling record counts, verifying data accuracy in Moneris Total Commerce, and validating functionality with the customer.

• Archive historical data securely and make it available for audit or reference.

• Maintain detailed documentation of activities, outcomes, and error logs, escalating to Moneris or Wix support when necessary.

Requirements

• Experience or strong interest in e-commerce platforms, website builders, or digital operations (e.g., Wix, Shopify, WooCommerce, Squarespace).

• Strong attention to detail and accuracy when working with data files (CSV format).

• Comfortable handling routine digital tasks and following structured processes.

• Excellent communication skills for interacting with customers and providing clear updates.

• Fluency in English and French (spoken and written); Spanish is a plus.

• Proactive, organized, and eager to learn in a fast-paced fintech environment.

• Ability to coordinate migration scheduling to ensure minimal disruption to business operations.

• Experience maintaining ongoing communication with customers, providing clear status updates and next steps.

• Familiarity with exporting and importing data between systems, ensuring proper file structure and integrity.

• Capability to analyze and resolve import/export errors, updating CSV files and ensuring data accuracy.

• Knowledge of data reconciliation and verification processes to confirm successful migrations.

• Ability to document and maintain logs of activities, outcomes, and error reports.

• Experience or interest in collaborating with technical support teams (e.g., Moneris, Wix) to resolve escalated issues.

• Understanding of secure data handling and archiving best practices.